IT Hardware Depot Repair Services in Canada
When your Canadian service partner starts missing SLAs, Microland steps in; faster turns, tighter data security, and true board-level fixes for laptops, desktops, servers, monitors and more.
Canadian OEM partners often tell us, “Our current depot was fine, until volumes spiked.” If your laptops queue for a week, parts sit un-chased, or end users call you for status, it’s time to level-up to a rapid laptop repair depot that can handle Canada-wide volume. Here’s where most local depots stumble.
Why other service depots fall short
| Weakness | How it shows up | Cost to Your Business |
|---|---|---|
| Slow triage (manual spreadsheets) | Units sit 2-3 days before diagnosis | SLA breaches, very angry customers |
| Operation runs on off the shelf software | No customization or automation in process or reporting | Days of manual work for both the servicer and OEM to reconcile data |
| Board swaps instead of board repair | Every logic-board issue becomes a $300 part | Warranty costs explode |
| Parts PO backlog unmonitored | Motherboard on order for 4 weeks | Forced full replacements |
| Opaque status comms | “Who touched this unit last?” Nobody knows—no pics, no timestamps. | Hard to defend warranty decisions; compliance risk. |
| Little to no automation | Techs pick jobs ad-hoc; FIFO slips; data never syncs to your CRM. | Unpredictable turnaround, hidden labour costs. |
Microland’s answer: API-fed FIFO queues, NIST-compliant wipes, BGA rework benches, automated parts-chase bots and live CRM push-backs—every asset tracked from dock to dispatch.
Microland Benchmarks vs. Industry Average
-
TAT with part in stock – 2 Days (vs 7 days)
-
Repeat Return Rate – <1% vs (4-5%).
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Customer Contact Ticket – 95% first reply within 24 hours (vs 50%)
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Quality Inspection Rate – 100% of units checked by QC tech (vs <10%)
Every week a Canadian end-user waits, churn probability rises. And warranty expenses spike because frustrated customers push for full replacements instead of repairs. We helped a major OEM with desktop warranty repair in Canada, becoming their best performing service center worldwide.
The Outcome You Actually Need
- Board-level repair of logic boards, GPUs & power trains
- Secure data-wipe with serialized audit log
- Factory-image OS deployment & BIOS flashing
- Retail-grade cosmetic refurbishment for Certified Refurbs
- Live API status—RMA progress inside your own portal
What’s at Stake If You Keep the Status Quo
- VAR charge-backs for missed turnaround
- Lost enterprise renewals after SLA failures
- News-worthy data-privacy breaches
- Sky-high warranty cost-per-unit from unneeded swaps
Microland is Canada’s largest LCD monitor repair depot
Our Canadian Repair Framework
- API-driven intake & FIFO queueing
- NIST-compliant data-wipe & certificate upload
- BGA rework & micro-solder rather than costly board swaps
- LCD, thermal & battery test rigs for true root-cause
- Automated imaging—OS & firmware flashed per model
- Daily status pushes to your CRM/ERP
✨ 90 % of laptops, desktops & monitors ship back inside 5 business days.
✨Our printer refurbishment department handles everything from desktop ink and laser printers to receipt printers and boarding pass printers.
Why Canadian OEMs Switch to Microland
- We fix what others scrap. BGA rework saves >$140 per motherboard.
- We secure your data. Certified wipes & full chain-of-custody.
- We pick up the phone. 97 % first-ring human response.
Frequently Asked Questions
What kind of IT devices do you service?
We service everything your standard IT deployment has including but not limited to laptops, desktops, servers, networking equipment, monitors, peripherals and accessories. We service the parts as well, including motherboards, VGA cards, power supplies, etc..
Would you integrate with our system?
Yes, we can integrate with any service platform including SAP, ServiceNow, ServiceBench or your own custom software. We also provide API access to our system so you can pull live updates whenever you need them.
What minimum monthly volume do you require?
We accept projects of all volume sizes, we have volume discounts for a large projects and there may be a minimum monthly spend for small projects.
What kind of volume can you handle?
We run projects with thousands of monthly RMAs and we have the capacity to accept many more.
Ready for faster, cleaner IT hardware repairs?
Find out how much time and money you save by upgrading to Microland.