Canadian Right To Repair Status Q1 2024

by | Mar 11, 2024

Sony Authorized Service Center

The Right to Repair movement in Canada has seen significant developments over recent years, influenced by global trends, consumer advocacy, and legislative efforts aimed at promoting sustainability, economic benefits, and consumer rights. This movement encompasses a broad range of products, from electronics to automobiles, and focuses on enabling consumers and independent repair shops to have access to the tools, parts, and information necessary for product repair.

Key Milestones in the Canadian Right to Repair Movement

  • Pre-2020: Early discussions and advocacy efforts around the need for Right to Repair legislation begin to take shape, drawing inspiration from initiatives in the United States and Europe.
  • 2020-2021: Increased public and legislative interest in Right to Repair, partly driven by environmental concerns and the desire to reduce waste. Advocacy groups, such as CanRepair, begin to gain traction, highlighting the issue at both the federal and provincial levels.
  • 2022: The Competition Bureau of Canada emphasizes the economic and consumer benefits of increased competition in the repair market, advocating for policies that support the Right to Repair.
  • 2023: Significant legislative progress:
    • Bill C-244: Introduced at the federal level, this bill aims to amend the Copyright Act to allow circumventing technological protection measures for the purpose of repair.
    • Québec’s Bill 29: Québec becomes the first province to adopt comprehensive Right to Repair legislation, focusing on combating planned obsolescence and improving consumer access to repair options, especially in the automotive sector.
  • 2024 and Beyond: Ongoing discussions and potential for further legislative developments across other Canadian provinces, with a continued focus on expanding repair rights to a wider array of products and industries.


What could a potential federal Right To Repair law include?

As the Right to Repair movement continues to gain momentum and with the implementation of related laws in various U.S. states, as recently as last week in Oregon, manufacturers are prompted to reconsider their repair and support models. The movement, which has yet to see widespread legislative adoption in Canada, is nonetheless influencing the market and manufacturer strategies north of the border. Here are specific actions that manufacturers are increasingly finding necessary to comply with “Right to Repair” laws and the evolving expectations of consumers:

  • Providing Repair Manuals and Documentation: Making repair manuals, schematics, and other documentation readily available to consumers and independent repair shops to facilitate repairs.
  • Offering Parts for Sale: Selling spare parts directly to consumers and third-party repairers without requiring them to go through authorized service centers.
  • Sharing Diagnostic Tools: Providing access to diagnostic software and tools that were previously only available to authorized service centers, enabling independent repairers to accurately diagnose and repair products.
  • Designing for Repairability: Reevaluating product design to prioritize repairability, making it easier to disassemble, diagnose, and repair devices without specialized tools or processes.
  • Adjusting Warranty Policies: Modifying warranty policies to accommodate repairs performed outside of the manufacturer’s authorized network, provided they are done correctly and with the proper parts.
  • Training Programs for Independent Repairers: Implementing training programs for independent repairers to ensure they are equipped with the knowledge and skills needed to repair devices properly and safely.
  • Transparent Pricing for Repairs and Parts: Offering clear and reasonable pricing for replacement parts and repair services to ensure competitiveness with third-party repair options.
  • Environmental Sustainability Initiatives: Emphasizing sustainability in the repair process, including offering recycling options for old parts and devices to minimize electronic waste.


How Microland Can Help

In response to these developments, manufacturers can turn to Microland for comprehensive support in aligning their operations with “Right to Repair” principles and legislation. Microland, a leader in electronics repair, refurbishment, and reverse logistics in Canada, offers manufacturers a suite of services designed to navigate the complexities of adapting to these new laws and consumer expectations. Here’s how Microland can assist:

  • Repair Services for Compliance: Offering manufacturer-endorsed In and Out of Warranty repair services that comply with “Right to Repair” laws, ensuring devices are repaired to the manufacturer’s standards.
  • Sustainability Programs: Assisting manufacturers in implementing sustainability programs that align with “Right to Repair” initiatives, with a focus on retail return handling (including e-waste salvage for parts and refurbishment for resale).
  • Parts Distribution: Offering a Canadian owned and operated distribution for parts, accessories and repair materials to authorized servicers, dealers and consumers.
  • Customized Solutions: Developing customized solutions that allow manufacturers to offer competitive and compliant repair options, including training for independent repairers and warranty adjustments.


As “Right to Repair” laws continue to shape the landscape of electronic device repair and sustainability, partnering with a knowledgeable and experienced service provider like Microland offers manufacturers a strategic advantage. By doing so, they not only comply with emerging legislation but also demonstrate a commitment to consumer rights, sustainability, and innovation.

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