Québec Bill 29 Repairability Disclosure: What OEMs and Retailers Must Do

Québec’s Bill 29 took effect October 5, 2025. It requires manufacturers and retailers to disclose the repairability status of the products they sell. While the law is legally confined to Québec, its impact is national. Retailers don’t maintain separate product listings by province, so compliance decisions made for Québec will shape how products are presented across Canada. It’s also the sharpest edge to date of Canada’s broader Right to Repair movement, which makes it a preview, not an outlier.

If your products lack a documented Canadian repair story, that gap is now visible to every buyer at the point of sale.

What manufacturers must do

Under Bill 29, manufacturers must:

• Disclose repairability status: whether products include replacement parts, repair services, and repair information (fully, partially, or not at all)
• Ensure products are repairable with commonly available tools
• Avoid creating unnecessary impediments to repair
• Keep parts, repair services and repair information actually available for a reasonable period after the sale, at a reasonable price, unless they told the buyer in writing before the sale exactly what is not guaranteed

That last point is the one most global OEMs read too quickly. Bill 29 does not say parts or repair have to be located in Canada. What it says is that they have to be available within a reasonable time at a reasonable price, that the repair information has to be available in French, and that a consumer’s repair request gets a written answer within 10 days naming a time frame. A repair loop that runs through another country tends to fail those tests on shipping days, brokerage and language rather than on geography, which is why in-country capability is the practical answer even though it is not the letter of the law. The full obligation-by-obligation breakdown, with sources, is on our Québec Bill 29 repair program page.

What retailers must do

Retailers carry their own obligations:

• Collect repair and parts disclosure data for every SKU sold into Québec
• Display that information before purchase: online, in-store, and in contracts
• Prepare staff to answer customer questions about repair options

There’s also a commercial reality beyond compliance: if a competitor offers transparent Canadian repair options and you don’t, consumers will not choose you.

Why this changes purchasing behavior

Bill 29 turns repairability from a back-office concern into a decisive purchase factor. Products backed by documented Canadian depot repair, spare parts availability, and a reliable service network now carry a visible advantage on the shelf and on the product page. Products without them carry a visible disadvantage against every competitor that got their disclosure story in order.

For OEMs and distributors selling into Canada, the question is no longer whether to build a Canadian repair capability, but how quickly you can document one.

How to get compliant without building a depot

You don’t need to stand up your own Canadian service operation to meet these requirements. Microland provides the infrastructure Bill 29 assumes you have: Canadian depot repair, refurbishment programs, parts distribution, and retail network integration across IT, point of sale, A/V, mobile, and consumer electronics.

If Bill 29 applies to products you make or sell, talk to us before the disclosure gap starts costing you sales.