Warranty Management
Microland successfully provides outsourcing services for key components of the Warranty Management process model.
Our Repair Services:
- Screening, Testing and Diagnostics
- Whole Unit Repair
- Component Level Repair (including BGA)
- Warehousing and Distribution
- Support for all electronics including monitors, desktops, laptops, printers, point of sales, etc...
With over 16 years of experience in servicing and supporting parts and whole units for a variety of Fortune 500 OEMs, Microland has the capability of providing complete solutions to your in and out of warranty needs. Through standardization of our business processes, centralization of your after-sales supply chain and our state of the art Tracking System, Microland is a proven leader in Warranty Management Solutions in Canada.
Below are some key components of the warranty process that Microland supplies to OEMs, ODMs and EMS companies:
Advanced Exchange - Same day Turn Around Times (TAT) coupled with our Good on Hand (GoH) inventory level management provide your customers with unbeatable service. An essential service for mission critical technologies.
Depot Repair & Return - With 48 hour TATs we handle both local walk in customers and national call management with empty box shipments and extensive parts planning to maintain the best service levels in the industry.
Component Level Repair (including BGA) - Microland's technicians have the experience and expertise to repair your products right down to the component level. This allows us to remove the extra steps in parts swapping programs as we can diagnose and repair the parts themselves.